FAQ

1. Warranty period and spare parts replacement?
      Our products are guaranteed for 3 years, and spare parts can be replaced.

2. Agency market, how to help customers build brands
         We have a mature marketing team and our own independent station, which can help our clients to develop targeted markets.

 3.  Is it possible to OEM? Do you have R&D capability? and non-disclosure agreement
        Yes, OEM can be carried out, and R&D can be carried out according to customer requirements. For products developed by customers, we will have relevant confidentiality agreements to ensure the security of customers' intellectual property rights.

4. How to get samples? Ordinary sample cycle, custom sample cycle? 
       For conventional samples, our lead time is 3 days. If you need OEM or research and development, you need to negotiate.
    When price is negotiated, you can consider taking samples, and we will charge the sample fee and shipping fee. These fees will be refunded in bulk
       
 5.Shipping problem
      1. We will pack the goods perfectly and rent compliant cabins for transportation. We have cooperative and mature customs brokers and freight forwarding companies, as well as mature insurance companies, to ensure the safe transportation of goods in an all-round way.

 6.How To Ask for support if products failure in warranty?
       1. Email us about PI number, serial number,Product S/N number, show us more details such as: pictures, your testing report or video, if it is the quality problem of product itself, we will resend a new one.
       2. we will submit your case to our local team and solve it in 24 hours.